Job Description: Medical Receptionist
Job Summary: To provide spectacular customer service by greeting patients, preparing
necessary forms, and building medical charts with those forms. Also utilizing the computer
system to order patient services, verify and update patient data, and print appropriate forms.
Will perform various clerical duties such as answering telephones, taking and delivering
messages, copying materials, filing records, and similar duties.
DUTIES AND RESPONSIBILITIES:
1. Greet patients in a positive and helpful manner. Provide information and assistance as
needed.
2. Gather necessary demographic and insurance information from patient to build a
new/updated patient account in the computer.
3. Using the computer system, generate fee slips for patients according to prescribed
procedures, review fee slip information for accuracy and instructions.
4. Provide necessary forms to patients for completion and signatures.
5. Keep patients informed of their account information.
6. Use the computer to order services needed for corporate patients.
7. Gather or create a patient chart.
8. Notify nursing staff that patient is ready to be seen.
9. Answer telephone calls, record messages for coworkers and deliver messages.
10. Maintain an adequate level of office supplies and necessary forms and order office
supplies as needed for smooth department operations.
11. Maintain various logs of daily activities including patient count and financial transactions
to prepare monthly tallies of operating activity.
12. Perform various clerical duties such as photocopying forms, reports and patient
information, faxing forms, filing forms/charts.
13. Collect payments, insurance co-pays, medicine charges.
2. After the patient has left the clinic, distribute patient paperwork to proper departments.
3. Maintain a tidy and clean lobby and work area.
4. Prepare the patient lobby and reception work area for patients each morning.
5. Prepare the patient lobby and reception area to be closed each evening.
6. Assist in new hire training of procedures and EMR software.
EDUCATION/EXPERIENCE REQUIREMENTS:
1. High school diploma is required. Previous medical reception experience is preferred.
2. Knowledge of the data processing equipment, personal computer, and other standard
machines common to the business office.
3. Understanding of medical coding and billing.
4. Ability to supervise, train, and evaluate new and current provider staff.
LANGUAGE SKILLS:
1. Ability to communicate in English both verbally and written.
2. Excellent interpersonal skills.
3. Excellent communication skills with providers, staff, management, patients and
companies.
SKILLS:
1. Interpersonal skills necessary to: deal effectively and courteously with telephone callers,
patients and families; exchange patient related information with a variety of clinic
personnel; interact effectively with physicians and nurses.
2. Ability to read and write to prepare medical records, charts, generate and prepare fee
slips, and to perform simple arithmetic calculation when completing fee slips and
activity logs at a level normally acquired through completion of high school.
3. Analytical skills necessary to maintain logs of department activities.
4. Ability to concentrate and pay close attention to detail when gathering patient data,
entering it into computer system, giving information, ordering services, completing log
sheets of daily activities.
4. Knowledge of facility and surrounding facilities to assist or direct patients to other
locations accordingly
6. Participation in quality improvement plans.
7. Demonstration of a willingness to adjust responsibilities to accommodate a fast-paced
work environment, maintain excellent customer service, and create teamwork with
coworkers.
8. Willingness to take responsibility for actions; act positively upon feedback from others.
9. Performs other duties as assigned.